#2418 - Intermediate Tier 2 Analyst   

  • Position Type: Contract
  • Location: Calgary, AB

AMTRA Solutions, is an Information Technology company that provides people + technology solutions. Our goal is to provide premier technical staffing services and ensure the best professional service solutions to our clients.

We are committed to providing quality opportunities with reputable companies that provide healthy, ethical and challenging work environments.

Position Overview:

Our client has an immediate one year contract opportunity with possible renewal for an intermediate Tier 2 Analyst. In this role, you will be part of a multi-disciplinary team supporting users in the Calgary head office and in field offices in Western Canada

Key Responsibilities:

  • Troubleshoot and resolve desktop, laptop, printer and phone system issues
  • Troubleshoot network connectivity issues
  • Provide configuration, provisioning, imaging and deployment for desktop systems and applications
  • Support, maintain and package software
  • Help manage mobility devices including set up, deployment and issue resolution
  • Follow all IT procedures and best practices including logging tickets in the Help Desk incident tracking system
  • Help maintain corporate IT asset management
  • Provide clients with a high level of customer service


  • Post-secondary degree or a diploma in a related field
  • Minimum three years of experience in a similar role, ideally with experience in the oil and gas sector
  • Intermediate level experience with deskside support
  • Experience with Windows 10 and 7 desktop configuration, provisioning, image creation and deployment
  • Experience supporting Office 2016 / 365
  • Knowledge of Active Directory and Group Policy administration
  • Familiarity with oil and gas applications is preferred
  • Self motivated team player who readily builds relationships with others
  • Excellent communication and interpersonal skills
  • Solid troubleshooting and problem resolution skills

Apply Now!