Modern Workplace Managed Service

Customized Services to fit Your Needs

AMTRA's Modern Workplace Managed service is designed to ensure organizations drive value from their investment in Office 365 as well as ‘own’ their Modern Workplace program.

From technical environment maintenance through to governance, taxonomy and skill advancement, the service provides the plan to ensure success, analytics to see what’s happening, the support and expertise to respond to actual usage as well as the industry best practices to keep up with the fast pace of change of the industry.

The service is customized to fit each organization's specific needs, however the core components of the program often include:

• O365 Sustainment 
• Adoption Change Management
• Technical Support
• Governance, Compliance and Security 
• Communications Strategy
• Leadership Service 

Program Components

Office 365 Sustainment 
Office 365 changes frequently as new features are introduced and user interfaces change. AMTRA monitors the O365 roadmap and works with organizations to anticipate upcoming changes and respond with messaging and training for the User community, as well as provide assistance in assessing the impact of new features on governance, taxonomy, compliance, technical support and security.

Adoption Change Management 
An Adoption Change Management program must be launched during the project phase of the O365 solution implementation. To drive value, the program continues past project delivery. AMTRA establishes a learning path, measures usage patterns and reinforces learning through multiple tools, methods and offerings. From new employee onboarding and regular ‘coffee talks’ through to Teams Apps, SharePoint portals and Q&A Bots, we will drive meaningful change.

Communications Strategy 
An effective communication strategy is a critical component of a Modern Workplace program. AMTRA works with an organization‘s communication personnel to establish a sustainable plan, provide messaging materials and best practices as well as integrate all communications into the Adoption Change Management strategy. AMTRA provides templated materials to save organizations time and effort.

Technical Support 
AMTRA’s support team provides level 3 support for an organization’s support team. Further, administration guidance, performance dashboards and meeting room support assistance is also available.

Governance, Compliance & Security
Our governance focuses on document, Team lifecycle, Power Platform and Application Lifecycle Management. We provide quarterly governance reviews, or can deliver them more frequently based on the volume of activity in the Apps and Power Platform space.

Leadership Support
We offer tailored training, specific to executives and managers, to help them run their business units, projects, teams and assets. This can include setting a cultural tone through the use of the O365 tools and include Executive Assistants and other support team members.