Microsoft Teams Calling | The latest and greatest

January 28, 2021

Just when you thought Microsoft Teams couldn’t get any better, they launch a brand new feature set. To help you communicate and collaborate even more effectively, their latest improvements are to its Teams calling features.

The first is a new calling interface that now shows contacts, voicemail, and call history in a single location. It’s designed to allow Microsoft Teams to more easily replace your desk phone with features like:

  • Built-in spam call protection
  • Reverse number lookup
  • Ability to merge calls

Transfer Calls between Mobile and Desktop
Coming Soon. Transferring calls between mobile and desktop devices, allowing users to quickly move from location to location during an audio or video call. With the Teams app, users can join without audio on an additional device, or simply transfer the call and end it automatically on other devices.

A New Way to Record
If recording meetings is part of your daily routine, then you’ll be excited to hear about the new recording options. Soon, you’ll be able to record meetings to SharePoint or OneDrive, providing greater flexibility than Microsoft Stream. Administrators will be able to leverage the SharePoint and OneDrive integration to make them their default recording storage location. What does this mean? Easier sharing, quicker access to transcripts and improved storage capacity.

CarPlay Support
Work on the go just got easier with Microsoft Teams support for CarPlay. This is great news for those who want to work on the go. In the coming months, you’ll be able to place and receive calls in your car using your car’s native controls to operate Teams. This includes leveraging voice assistants like Siri to initiate, answer and end calls.

Call Merge
Merging calls is now available for both PSTN and VoIP calls, and users with limited data or those who wish to preserve the amount of data they use can now do so. You’ll be able to adjust your settings in the Teams app to limit the amount of data used during video and audio calls, and enable custom settings based on network availability.

Reverse Number Look-Up
Ever wonder who called? Well, wonder no more, with enhancements to the Microsoft Teams reverse number lookup feature that lets you see the name of the callers in your activity feed and in your voicemail.

New Collaborative Calling Capability
Soon, a brand-new collaborative calling capability will enable teams to integrate call queues into specific channels. This will support collaboration and information sharing before, during, and after calls. And allow help desks to manage from channels so that available team members can easily answer calls and share information about service tickets.

Interested in learning how to integrate Teams Calling into your company? Get in touch. We'd be happy to help you see what’s possible.

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