Articles, news and insights from the AMTRA team.

Modernizing your Infrastructure for the Cloud

April 14, 2021

As an Information and Technology leader, the infrastructure investments you make today must be compatible with the modern, hybrid cloud of tomorrow. What you might not know is that data center modernization can be a sprint … or a marathon.    

Either way, it’s important that organizations establish a well-defined, consistent strategy that enables a complete set of software-defined services for computing, storage, networking, cloud management and security. 

But how do you get there? How do you ensure the investments you make today will be compatible with the new normal of hybrid cloud and the reality of limited budgets? 

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Working with Documents in 2021

April 7, 2021

We’ve all been asked by our kids ‘what do you do at work?’  As a ‘knowledge worker,’ I produce a lot of documents. I’m aware that doesn’t sound as cool as I’d like - perhaps I could try to make that sound better by turning it into an action adventure story… 

So, I’m sitting in front of my computer and I get a Teams message that our proposal has been selected for a big project! This is great news and I immediately know what to do - produce a contract for signature! 

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Microsoft Teams & Power Platform | The Dynamic Duo

March 30, 2021

Microsoft Teams is more than just a group chat software program. With over 75 million daily active users across the world, it has revolutionized the way we create, collaborate, and communicate. With the recent integration of Power Platform, this dynamic duo will have you creating automated workflows, reports, dashboards, apps and customized bots, all within the Teams interface. 

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Are you Working Efficiently?

March 19, 2021

This year has seen millions of businesses go virtual. For this reason, various Microsoft tools have made a comeback … and in a big way. Microsoft Teams and Power Platform are two of the game changing solutions that have transformed the way we work.

Here's why we think you need to take a closer.

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Low Code Development - Changing the IT Landscape

March 15, 2021

An emergent trend in digital transformation has been the rise of low-code development platforms. Charles Lamanna, Microsoft CVP, Low Code Application Platform, notes that "over 500 million new apps will be built during the next five years, which is more than all the apps built in the last 40 years." 
These staggering numbers highlight the demand for low-code platforms to build apps, as well as a developer gap, as there’s likely more demand for applications than there are developers to build them. IT teams are scrambling to keep up with demand. This results in long lead times and business users finding their own solutions, often through non-compliant “shadow IT” platforms.  

More than ever, businesses must constantly innovate and transform to stay competitive. In a perfect world, IT would provide the platforms necessary to foster this type of growth.   

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5 Chatbot Challenges and How to Overcome Them

March 4, 2021


Chatbots are great - when they work. But what happens when they don't? 

According to Forrester Research, 63% of customers will leave a company website after one poor experience, and almost two-thirds will not wait more than 2 minutes for assistance. So what does this mean for you?

If you have existing chatbots or are considering incorporating them into your website, there are a few things to remember. Although some solutions are technical, many of them are quite simple and easily remedied. 

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Teams Calling | Deployment Best Practices

February 24, 2021

In our last blog, we talked about the latest and greatest Teams Calling Features. Now we’d like to talk about why Teams Calling should be the next solution you consider and how to successfully deploy it in your organization. 

The Research
Recently, Forrester Research completed a Total Economic Impact study of Microsoft 365 Cloud Voice adoption and the financial business case for Cloud Voice was compelling. Forrester concluded that Cloud Voice has the following three-year financial impact:

  • $9.5M in benefits versus costs of $2.6M
  • A net present value (NPV) of $6.9M
  • An ROI of 261%.
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Bot or Not? The World of Chatbots

February 18, 2021

Chatbots are the latest and greatest trend.

It seems everyone is talking about them and every business wants to figure out how to use them.

But, as with all trends, there are many questions left to answer:

  • What exactly are chatbots?
  • What types of chatbots are there?
  • What is their purpose?
  • How “smart” are they?
  • Should you invest in chatbots for your business?
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Our Security Predictions for 2021

February 11, 2021

If we learned anything from 2020, it’s that IT strategies need to be flexible. Last year was a prime example of this, as we were forced to retool our operations overnight due to lockdowns, social distancing requirements and remote work.

And as we forge forward in to 2021, its quite apparent that remote work (in some form or another) is here to stay.

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The time is now to switch to Microsoft Teams!

February 4, 2021

With Skype for Business Online coming to an end in July 2021, there has never been a better time to move to Teams.

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