Chatbots are great - when they work. But what happens when they don't?
According to Forrester Research, 63% of customers will leave a company website after one poor experience, and almost two-thirds will not wait more than 2 minutes for assistance. So what does this mean for you?
If you have existing chatbots or are considering incorporating them into your website, there are a few things to remember. Although some solutions are technical, many of them are quite simple and easily remedied.