AMTRA SOLUTIONS BLOG

Articles, news and insights from the AMTRA team.

5 Chatbot Challenges and How to Overcome Them

March 4, 2021
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Chatbots are great - when they work. But what happens when they don't? 

According to Forrester Research, 63% of customers will leave a company website after one poor experience, and almost two-thirds will not wait more than 2 minutes for assistance. So what does this mean for you?

If you have existing chatbots or are considering incorporating them into your website, there are a few things to remember. Although some solutions are technical, many of them are quite simple and easily remedied. 

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Teams Calling | Deployment Best Practices

February 24, 2021
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In our last blog, we talked about the latest and greatest Teams Calling Features. Now we’d like to talk about why Teams Calling should be the next solution you consider and how to successfully deploy it in your organization. 

The Research
Recently, Forrester Research completed a Total Economic Impact study of Microsoft 365 Cloud Voice adoption and the financial business case for Cloud Voice was compelling. Forrester concluded that Cloud Voice has the following three-year financial impact:

  • $9.5M in benefits versus costs of $2.6M
  • A net present value (NPV) of $6.9M
  • An ROI of 261%.
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Bot or Not? The World of Chatbots

February 18, 2021
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Chatbots are the latest and greatest trend.

It seems everyone is talking about them and every business wants to figure out how to use them.

But, as with all trends, there are many questions left to answer:

  • What exactly are chatbots?
  • What types of chatbots are there?
  • What is their purpose?
  • How “smart” are they?
  • Should you invest in chatbots for your business?
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AMTRA Solutions signs Exclusive Canadian Partnership Agreement with AtBot (H3 Solutions)

August 19, 2019
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August 19, 2019

CANADA – AMTRA Solutions today announced an exclusive Canadian partnership agreement with AtBot, a no-code, bot-building platform powered by Microsoft Flow and Microsoft AI that integrates seamlessly into Office 365 environments.

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