AMTRA SOLUTIONS BLOG

In our last blog, we talked about the latest and greatest Teams Calling Features. Now we’d like to talk about why Teams Calling should be the next solution you consider and how to successfully deploy it in your organization. 

The Research
Recently, Forrester Research completed a Total Economic Impact study of Microsoft 365 Cloud Voice adoption and the financial business case for Cloud Voice was compelling. Forrester concluded that Cloud Voice has the following three-year financial impact:

• $9.5M in benefits versus costs of $2.6M
• A net present value (NPV) of $6.9M
• An ROI of 261%.

Chatbots are the latest and greatest trend.

It seems everyone is talking about them and every business wants to figure out how to use them.

But, as with all trends, there are many questions left to answer:

• What exactly are chatbots?
• What types of chatbots are there?
• What is their purpose?
• How “smart” are they?
• Should you invest in chatbots for your business?

If we learned anything from 2020, it’s that IT strategies need to be flexible. Last year was a prime example of this, as we were forced to retool our operations overnight due to lockdowns, social distancing requirements and remote work.

And as we forge forward in to 2021, its quite apparent that remote work (in some form or another) is here to stay.

With Skype for Business Online coming to an end in July 2021, there has never been a better time to move to Teams.